Key benefits
To discuss your requirements and to see how we can help you manage and maintain safe and reliable sites within your Housing Association
Contact our team today
Our Partnership
Standard Plan +Helpdesk
Adding Helpdesk to your plan offers access to & use of the Property Services Group Helpdesk & Admin team to raise reactive and compliance works orders on behalf of our clients using standard Property Services Group procedures
• Provide branded call answering service to;
• Accept & calls direct from your clients during core service hours
• Accept & email queries & job requests direct from your clients during core service hours
• Raise orders directly into our Client Portal
• Schedule & Book reactive job appointments
• Obtain & manage job updates by request
• Monitor receipt/ obtain Service Certificates electronically
• Helpdesk performance data report
Out of Hours additional fee:
• 365 days a year; service to surround core service hours
Standard Plan +Contract Support
Access to the Strategic, Operational and/or technical support of the Property Services Group Team
• STRATEGIC OFFER
Contract Advice & Support
Day Rate Ad Hoc
Fixed fee for Planned support
• OPERATIONAL OFFER
Delivery issues & resolutions
Day Rate Ad Hoc
Fixed fee for Planned Support
• TECHNICAL OFFER
Audits & works inspections
Delivery of works queries
Day Rate Ad Hoc
Fixed fee for Planned support
Standard Plan +Performance Data
Defined as production of standard reporting and access to data analysts for the design and delivery of bespoke client data reporting
• Monthly standard Key Performance Indicator reporting suite
• Time, Cost, Quality monitoring
• Property related reporting – trends & forecasting
• Production of IT system feeds – client specific
Standard Plan +Planned Works
Defined as projects with a defined scope of works requiring a design & specification, involving one or more contractor with a minimum single project cost of £25k
• Direct access to pre-procured Partners to deliver planned project works
Standard Plan +Consultancy
Defined as the advisory service available for Ad Hoc requests relating to bets use of the Property Services Group contracts
• Training & Workshops
• NEC III
• Asbestos
• Finance
• CDMC
• Customer Management
• Development plans
• Future planning
• Audit
• Helpdesk
• IT
• Financial advice
Standard Plan +Additional Services
Defined as the tangible additional services available for delivery through the Property Services Group contracts
• Energy
• Stock Condition
• Health & Safety
• Building Design
• Structural Surveying
• Strategic Land
• Financial Management
• Project Management
Standard Plan
Defined as the minimum plan that can provide access to the Dodd Group, Graham Facilities Management & LES under the pre-procured Solihull Property Services Group OJEU contract
• Standard agreement access to the Property Services Group contract
• Contractor Financial modelling; agreement & set up of Overhead Account
• Set up & access to standard web based Job Logging System (Portal)
• Upload of site portfolio into Job Logging system (based on X volume of sites)
• Use of pre-designed standard Job Logging system via X licences (Open Housing & OMFAX) for Reactive works
• Upload of Compliance Servicing schedules – 1x per annum
• Automatic client cost centre allocation set up
• Application for payment monitoring process
• Standard data reporting suite – Reactive & Compliance job monitoring reporting
• Bi annual client performance meeting
How we’ve helped…
Solihull Housing Association
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What they said
Sandwell's Partnership plan includes