Why we are the choice for reactive repairs & maintenance
We also provide property condition surveys and offer professional and technical advice for a range of property related issues, including structural assessments.
Having developed a strong and successful partnership in Solihull for more than 10 years, we are now offering our experience and expertise to other local authorities and public sector organisations throughout the UK. This includes property maintenance for corporate buildings, social housing, schools and academies.
Our partnership comprises Solihull Council’s Property Services Team, Dodd Group, GRAHAM Facilities Management and Lift and Engineering Services Ltd.
Project Work and Cyclical Maintenance
We offer a planned and cyclical maintenance service to ensure your buildings are safe and compliant, and that minor issues are not put off until they become larger projects. We can provide electrical testing, gas servicing and annual programmed maintenance together with individual or programmed project work.
Why we are ‘the’ choice for your
Property Service and Maintenance
Efficient call handling
Our team use sophisticated scripting software to identify the property, the item that has an issue, and log details on the fault. We will then send the information to the nearest operative who has the right skill set and experience to carry out a ‘first time fix’ if possible
First Time Fix
Using pre-determined timescales our operatives or engineers are empowered to solve the issue up to an agreed level, in one visit, and without calling on a surveyor to authorise a repair. They are also empowered to assist and give advice to customers regarding the work required, so that you are able to make the necessary decisions and instruct them accordingly
You can monitor the progress of your project, from the raising of the initial order to completion of the work, by accessing our online portal.
On completion of a job we will quickly raise an invoice so that you can control your budgets effectively.
From our extensive suite of Key Performance Indicators (KPIs) we will agree a set of performance indicators specific to your needs, so that we can measure what is important to you. These are used to improve the service and help reduce costs year on year.